Replay – Privacy Policy

This Privacy Policy explains how Replay (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website www.replay.com.mt.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information when you:

  • Place an order
  • Contact us
  • Use our website

This may include:

  • Name
  • Email address
  • Phone number
  • Delivery address

We only collect the information necessary to provide our services.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate with you regarding your order.
  • Provide customer support
  • Improve our website and services
  • Send updates or offers (only if you agree)

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis (GDPR)

We process your data based on:

  • Contract – to fulfil your orders
  • Legitimate interest – to improve our services
  • Consent – for marketing communications (if applicable)

4. Cookies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website usage

You can disable cookies through your browser settings.

5. Sharing of Information

We only share your data when necessary with:

  • Delivery/courier services
  • Website hosting and technical providers

These partners only receive the data required to perform their services and must keep it secure.

6. Data Retention

We keep your personal data only as long as necessary to:

  • Complete your order
  • Meet legal and tax obligations

After this, your data is securely deleted.

7. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data.

9. Contact Us

If you have any questions about this policy or your data:

📧 Email: info@replay.com.mt
📞 Phone: +356 79370759

Replay – Online Store (Malta & Gozo)

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.