✅ Replay – Returns Policy
Returns & Support
At Replay, we aim to make returns simple and hassle-free.
If you experience any issues with your order, please contact us and we’ll resolve it as quickly as possible.
Incorrect Items
If you receive an incorrect item:
- Please contact us as soon as possible
- We will arrange a replacement or refund
- We apologise for any inconvenience caused
Damaged Items
If your item arrives damaged:
- Please accept the delivery
- Contact us immediately with photos of the damage
📧 info@replay.com.mt
📞 +356 79370759
We will review the issue and provide a suitable solution.
Faulty Items
If you believe your item is faulty:
- Contact us with details of the issue
- Include photos or videos where possible
All items will be inspected and tested before any action is taken.
How to Arrange a Return
To request a return:
- Contact us via email or phone
- Provide:
- Order number
- Item details
- Reason for return
We will guide you through the next steps.
Return Conditions
Returned items must:
- Include proof of purchase
- Be returned with all original contents (where applicable)
- Be in the same condition as received (unless faulty)
Refunds & Replacements
- If a replacement is requested and the item is unavailable, a refund will be issued
- Refunds are processed using the original payment method
- All returns are subject to inspection and fault verification
⚠️ IMPORTANT
- Returns will only be processed after inspection
- If no fault is found, the item may be returned to the customer
📞 Contact
📧 info@replay.com.mt
📞 +356 79370759
Replay – Online Store (Malta & Gozo)