Replay Malta New & Used Video Games - Returns Policy

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us either by emailing info@replay.com.mt or calling 27666625. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us either by emailing info@replay.com.mt or calling 27666625. Please provide details of the fault and where possible attach pictures to your message.

How do I arrange a return?

Please contact either by emailing info@replay.com.mt or calling 27666625 to arrange your return.

We will need to know your order number, the item you want to return and the reason for return.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

Replay will only accept Products returned that are:

(a) Accompanied by a valid proof of purchase for the Products.

(b) Returned Products to Replay should contain all items included in the original Product.

All returned Products need to be tested and the fault verified before any refund, repair or replacement can be issued.